Relationships First Business Second...

Two or three days a week my morning begins with a workout after the car pool duties have been completed. Many days, as most moms’ can relate to, there are a series of errands that need to be completed, such as bank deposit, stamps from the post office, groceries, etc. Today was nothing unusual. A package with a prepaid label had to be delivered to The UPS Store (I refer to them as ‘Brown’). Behind the counter, the energetic young man with great eyeglass frames and adorable balding head asked how he could help me. I smiled politely and greeted him with a hearty hello. The box that held my fragile item was a bit unassuming and needed some attention. We had used all the packaging tape we owned and came up a bit short in completing the task.

Here is the part of the story I really want you to catch….

Rather than approaching the ‘Brown’ employee swiftly with a rapid-fire list of tasks that he should do for me, I chose a different path. I engaged him in conversation.

I began with a line, something like, “Looks like you must be in charge here.” His eyes lit up and we were immediately off to a good start. A few more sentences were exchanged and then he offered to help me with my humble little mailing. That point was the first I mentioned needing to mail this package AND that additional tape was needed to secure the package. (I was fully prepared to purchase a roll of packing tape and finish off the job on my own)

Here’s what happened next…

The ‘Brown’ employee said, “Since you are so genuine and pleasant I would love to finish taping that box for you and get it on its way.”

I don’t know about you, but I haven’t heard the word genuine much lately - made me feel good because I was merely just being “me”. I had no ulterior motive – I believe that it is a whole lot easier to be happy and pleasant than sad and disgruntled. In reply I blurted out…”Relationships First Business Second.” It seems more important than ever in today’s high-tech world, that we remember the relationship. The ‘Brown’ employee and I continued our conversation and I was introduced to the other ‘Brown’ employee as well. We laughed and joked around for at least another 5 minutes.

My wisdom for you today…

Whatever we are doing in life…building a business, raising a family, working our job, mailing a package…it is important to remember:

Relationships First Business Second

It seems that most solid businesses are successful because they made relationships a priority over everything else. Now it’s your turn. Go out and give away a smile, offer a hearty hello, and notice the person on the other side of the counter. That is a true win-win in life.

What's Your Story?

It was Monday afternoon, the day after Easter. A call to customer service to deal with a cell phone challenge, kept me on the line longer than anticipated – I miss two calls from my husband. Later when we did connect, he relayed some startling news – his uncle had just been killed in a car accident. That icy chill traveled quickly from the base of my neck, down my back and through the back of my legs. I found my way to the floor to sit in attempt to absorb the shock.


This was the uncle who was an entrepreneur, who preferred to call his own shots, who took pride in going after what he wanted and built a financially secure future for himself, his children and his grandchildren. He and his wife were never content sitting at home – they traveled the world and experienced many cultures and people. When he shook your hand, it was always a firm handshake and he looked you straight in the eye. An outsider would say, he “led the good life”. I would say, he was determined, decisive, hard working and believed in himself – he led by example.

Over the last 20 years, I saw this man only on occasion, but I looked forward to each encounter. My favorite thing to do, when in his presence, was to just sit quietly and listen to him tell stories. Boy, did he have some tales. Sometimes it was a funny story of some people they encountered on a cruise ship or a quirky question he was asked by a business client. Sometimes it was one of those pride-filled stories of time spent with a granddaughter. Yet other times, he spoke of the scenic wonders he experienced with his eyes while touring an exotic land. With a grin on my face, I wondered, if time permitted, could he continue entertaining forever?

Today the family is faced with the reality that there will be no more stories. Those precious stories were filled with golden nuggets of wisdom which the listener could gain an education. Those precious stories not only entertained me but opened my eyes to a new perspective – a bigger world. I cherish the moments I was afforded to spend with this man. Today, the thought that crushes my spirit is realizing that the opportunity to glean the golden nuggets of wisdom from the experiences of this man…are gone. Now I must face the fact that his wisdom will go to the grave with him.

This tragedy has given me a new perspective for the project I am working on. The Wisdom Project (http://www.thewisdomproject.info/) was birthed with the belief that each time one person shares their wisdom – another person is strengthened. One of the best ways to share that wisdom is to put our thoughts/ideas/experiences to paper and share them in book form to reach people across the world. That is just what The Wisdom Project has committed to do – collect your stories of wisdom and pass them on.

No one knows how many days they have left to live. Yet while we are here, we have the opportunity, if we choose, to take a few moments and write down some words of wisdom. How many days do you have left to share your wisdom – to pass it onto the next generation? I encourage you to take the time to write what wisdom means to you and submit it to yourstory@thewisdomproject.info so your legacy can carry on.

What's your story? 

Someone out there is waiting to hear it!

What Are YOU Looking At?

Some may interpret an amount of bitterness in that question. However, there IS another way to read that question. My intention was merely to find out what you are looking at - what are you focused on? Where is your energy and thoughts pointed today?


Many years ago, a well respected mentor taught me a lesson on focus that has left a profound impact on my life. After all these years, her words ring in my head again today. She said:

What you focus on will expand.

Simple statement, wouldn’t you agree? When thinking of real life examples of focal points, the message can paint a vibrant mental picture. Think on this:

   • If you focus on food – your waistline can expand.
   • If you focus on exercise – your health can improve.
   • If you focus on your homework – your grades can get better.
   • If you focus on skipping school – your detention can increase.
   • If you focus on ways to bring your family together – your relationships can be enriched.
   • If you focus on your communication skills – you can become more confident

My challenge to you today is to find what you want to expand in your life. Are you focused on the right area? If we continue to focus on the caterpillar, we could easily be blinded by the overwhelming vision of death, loss and ending. But if we are focused on looking for the beautiful new fluttering butterfly on its way, we fill our mind with life, victory and a new sense of beginning. What are YOU looking at?

What you focus on will expand.