Take Care of the Troops...

Last week the Get Motivated! business seminar rolled through the city in which I live. The attractive line-up of successful speakers drew me to the event and it did not disappoint. It was an opportunity to be coached by some very dynamic achievers who shared their sensational wisdom on both a professional and personal level.

One speaker that took the stage by storm with his leadership message was General Colin Powell – who after years of distinguished military service, served as both the Chairman of the Joint Chiefs of Staff under United States President Clinton and Secretary of State for United States President George W. Bush. The crowd expected a point-blank message yet General Powell gave so much more. He showed his courageous leadership through military experiences, but also gave insight to his family. With humor and a huge smile, he shared a story about his grandson encouraging grandpa to learn to text and use Facebook.

We learned of how General Powell interacted with famous dignitaries as well as immigrant hot dog vendors all in the same day – showing us that the role of the leader in an organization is to convey the mission with a passion. He reminded everyone that the best leaders get everyone vibrating with the purpose. When the leader can effectively communicate, with each person on the team, their individual purpose, that is when the organization will succeed. People are looking for leaders who will ‘take care of the troops’. The only thing heard in the arena at this point was the sound of pens and pencils hitting note paper.

General Powell solidified his message of leaders ‘taking care of the troops’ with a rather simplistic example. It seems the power of a small, plain white 3X5 note card may be understated. This legendary soldier-statesman believes that people need to know they are appreciated – no matter what their role on the team may be. He shared an impactful story of how he one day removed an inexpensive note card out of his pocket, wrote a brief note of appreciation and ‘glad you are on the team’ sentiment and placed the card where a quiet unassuming team member, whom the General had little contact with, could find it. After much time had passed, General Powell found himself in this young man’s house for whatever reason. There on the wall, was the 3x5 note card exquisitely framed and delicately mounted.

The words of the General Colin Powell resonated through the arena:

10 seconds of my time and 2 cents from my wallet equaled a $150 framed memory for one young man.

Let people know they are appreciated. Let them know you are glad they are a part of the team. People are looking for leaders who will ‘take care of the troops’.

Relationships First Business Second...

Two or three days a week my morning begins with a workout after the car pool duties have been completed. Many days, as most moms’ can relate to, there are a series of errands that need to be completed, such as bank deposit, stamps from the post office, groceries, etc. Today was nothing unusual. A package with a prepaid label had to be delivered to The UPS Store (I refer to them as ‘Brown’). Behind the counter, the energetic young man with great eyeglass frames and adorable balding head asked how he could help me. I smiled politely and greeted him with a hearty hello. The box that held my fragile item was a bit unassuming and needed some attention. We had used all the packaging tape we owned and came up a bit short in completing the task.

Here is the part of the story I really want you to catch….

Rather than approaching the ‘Brown’ employee swiftly with a rapid-fire list of tasks that he should do for me, I chose a different path. I engaged him in conversation.

I began with a line, something like, “Looks like you must be in charge here.” His eyes lit up and we were immediately off to a good start. A few more sentences were exchanged and then he offered to help me with my humble little mailing. That point was the first I mentioned needing to mail this package AND that additional tape was needed to secure the package. (I was fully prepared to purchase a roll of packing tape and finish off the job on my own)

Here’s what happened next…

The ‘Brown’ employee said, “Since you are so genuine and pleasant I would love to finish taping that box for you and get it on its way.”

I don’t know about you, but I haven’t heard the word genuine much lately - made me feel good because I was merely just being “me”. I had no ulterior motive – I believe that it is a whole lot easier to be happy and pleasant than sad and disgruntled. In reply I blurted out…”Relationships First Business Second.” It seems more important than ever in today’s high-tech world, that we remember the relationship. The ‘Brown’ employee and I continued our conversation and I was introduced to the other ‘Brown’ employee as well. We laughed and joked around for at least another 5 minutes.

My wisdom for you today…

Whatever we are doing in life…building a business, raising a family, working our job, mailing a package…it is important to remember:

Relationships First Business Second

It seems that most solid businesses are successful because they made relationships a priority over everything else. Now it’s your turn. Go out and give away a smile, offer a hearty hello, and notice the person on the other side of the counter. That is a true win-win in life.

Moving Your Communication from Good to Great...

This week, I have found myself using the same phrase several times over. It goes something like this:

If you want to move from good to great…it’s the little things that will get you there.

Today while talking with a colleague about their website, I used this phrase. They made some really nice changes to their website and it looks good. I know this company well and know the message they want to communicate. When I noticed a few “little things” they could improve on, I asked if they would like to ramp things up and have a great website – because it’s the little things that will get them there.

Another area this phrase came into play was with the grade school speech team I coach. These are students in grades 5-8 who look to me to help them with some basic public speaking skills to gain poise and confidence. Not an easy thing to do. Quite frankly most people feel that public speaking is one of their greatest fears.

Experience has shown me that there is a group of students that bring some natural abilities to the table and have a determined attitude that propels them forward faster than others. This week, for those students just mentioned, I asked them if they would like to move from good to great. Of course everyone gave an enthusiastic ‘Yes’.

The question remains…How can we move our communication from Good to Great? Here are some “little things” for you to ponder on:

• Pausing for Effect – when a student is delivering a serious story or poem, a good pause has the ability to grab the attention of the audience and keep them interested. Sometimes we too have to pause, take a step back and find out what we really want (or how we want our website to look). Keep in mind that you may not always be able to recognize the process on your own – having a person who is outside the forest can give you new perspective. They can see the ‘little things’ that will help you communicate more effectively.
• Vocal Flexibility – An audience much prefers a speaker to have flexibility in their voice rather than a monotone nature. It is more pleasant to the ear and makes it easier to understand the information given. Again, in life, we can move from Good to Great communication when we learn to say things in a couple different ways until the message is understood.
• Timing – A speech team has minimums and maximums in regard to the clock. The goal is to have the student speak long enough to see what they have learned. However, being respectful of other people’s time and not misuse their platform by taking too long is just as important. When communicating, it is always good to remember that we have one mouth and two ears - Using them in that proportion works best.

We communicate with people constantly all day long. Since it is a skill that is used so frequently, I’m suggesting that we be aware of how well we communicate. The good news?

If you want to move from good to great…it’s the little things that will get you there.

What are some ‘little things’ that you have learned to improve communication?